Privacy Policy

I. Name and address of the person responsible

The person responsible within the meaning of the Basic Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

dkd Internet Service GmbH (hereinafter referred to as "dkd)
Kaiserstraße 73
60329 Frankfurt am Main
Tel.: +49 69 247 521 8-0
E-Mail: info@dkd.de
CEO: Olivier Dobberkau, Søren Schaffstein, Götz Wegenast, Christian Zabanski

Name and address of the data protection officer
The data protection officer of the person responsible is:

Kanzlei für Datenschutz
Bernd Kircher
Telegraphengasse 1
36037 Fulda
Tel.: 0661 / 960906-36
E-Mail.: KIRCHER@DATENSCHUTZ-KANZLEI.COM

1. General information on data processing

We only process personal data of our users if this is necessary to provide a functional website as well as our contents and services. The processing of personal data of our users takes place regularly only after consent of the user. An exception applies in those cases where prior consent cannot be obtained for real reasons and the processing of the data is permitted by law.

If you create a user account on our website (use of the service / registration for the test phase), we process data in accordance with Art. 6 para. 1 lit. b. DSGVO to provide you with the services. The data processed here, the type of processing, the scope and purpose and the necessity of this processing, are determined by the contractual relationship.

The processed data includes the master data of our registered users (IP address at registration, last IP address at visit of the website, name of the user, refferer), contact data (e-mail address) as well as contract data (services used, contract contents, contractual communication). In the test phase you can optionally enter the company name, your address, the title, the language and the Paymill client token. As soon as you purchase chargeable services, these optional data are stored and processed for the purpose of billing. We do not have credit card data, the processing is carried out by a payment service provider (see payment service provider).

Special categories of personal data are not processed.

We only process data which are necessary for the fulfilment of contractual services and point out the necessity of their disclosure. Disclosure to external persons or companies is only made if it is required within the framework of a contract. When processing the data provided to us within the scope of an order, we act in accordance with the instructions of the customer and the legal requirements.

When using our services, we may store the IP address and the time of the respective registration processes. This data is stored on the basis of our legitimate interests as well as the users' interests in the protection against misuse and other unauthorized use. As a matter of principle, this data will not be passed on to third parties, unless it is necessary to pursue our claims pursuant to Art. 6 para. 1 lit. f. DSGVO is required or there is a legal obligation in accordance with Art. 6 para. 1 lit. c. DSGVO. The data will be deleted if the data is no longer required for the fulfilment of contractual or statutory duties of care or for the handling of any warranty or comparable obligations. The legal storage obligations apply.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU Data Protection Ordinance (DSGVO) serves as the legal basis.

In the processing of personal data required for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c DSGVO serves as the legal basis.

In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) DSGVO serves as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f DSGVO serves as the legal basis for processing.

3. Data erasure and storage time

The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.

II. Provision of the website and creation of log files

1. Description and scope of data processing

Every time you visit our website, our system automatically collects data and information from the computer system of the calling computer. The following data is collected:

  1. Information about the browser type and version used
  2. The user's operating system
  3. The Internet service provider of the user
  4. The IP address of the user
  5. Date and time of access
  6. Websites from which the user's system reaches our website
  7. Websites accessed by the user's system via our website

2. Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f DSGVO.

3. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this the IP address of the user must remain stored for the duration of the session.

The data is stored in log files to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems.

Our legitimate interest in data processing pursuant to Art. 6 para. 1 lit. f DSGVO also lies in these purposes.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

5. Possibility of opposition and elimination

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

III. Use of cookies

a) Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic character string that enables a unique identification of the browser when the website is called up again.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:

  1. Language settings
  2. Log-in-Information

We also use cookies on our website which enable an analysis of the user's surfing behaviour.

In this way, the following data can be transmitted:

  1. Entered search terms
  2. Frequency of page views
  3. Use of website functions

The user data collected in this way is pseudonymised by technical precautions. Therefore, it is no longer possible to assign the data to the calling user. The data will not be stored together with other personal data of the users.

b) Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f DSGVO.

The legal basis for the processing of personal data using cookies for analytical purposes is Art. 6 para. 1 lit. a DSGVO.

c) Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

We need cookies for the following applications:

  1. Accepting language settings
  2. Listing of search terms

The user data collected by technically necessary cookies are not used to create user profiles.

The analysis cookies are used to improve the quality of our website and its content. Through the analysis cookies we learn how the website is used and can thus continuously optimize our offer.

For these purposes, our legitimate interest also lies in the processing of personal data in accordance with Art. 6 para. 1 lit. f DSGVO.

d) Duration of storage, possibility of objection and elimination

Cookies are stored on the user's computer and transmitted to our site. Therefore, you as a user also have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full.

IV. Contact form, newsletter

1. Description and scope of data

There is a contact form or application form on our website which can be used for electronic contact or application. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and saved.

This data is mandatory:

  • Name
  • e-mail address

There are further fields in which voluntary information can be entered. The application option also offers an upload function for files.

At the time the message is sent, the following data is also stored:

  1. The IP address of the user
  2. Date and time of the request

Your consent is obtained for the processing of the data within the scope of the sending process and reference is made to this data protection declaration.

Alternatively, you can contact us via the e-mail address provided. In this case, the user's personal data transmitted by e-mail will be stored.

In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.

2. Legal basis for data processing

The legal basis for the processing of data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent.

The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f DSGVO. If the e-mail contact aims at the conclusion of a contract, then additional legal basis for the processing is Art. 6 exp. 1 lit. b DSGVO.

3. Purpose of data processing

The processing of the personal data from the input mask serves us only for the treatment of the establishment of contact. In the event of contact by e-mail, this also constitutes the necessary legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. This is the case for the personal data from the input mask of the contact form or the application form and those which were sent by e-mail, when the respective conversation with the user is finished. The conversation is terminated when it can be inferred from the circumstances that the facts in question have been finally clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5.Possibility of opposition and elimination

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.

All personal data stored in the course of contacting us will be deleted in this case.

V. Newsletter

1. Description and scope of data processing

You can subscribe to a free newsletter on our website. When registering for the newsletter, the data from the input mask is transmitted to us (name, e-mail address and language).

In addition, the following data is collected upon registration:

  • IP address of the requesting computer
  • Date and time of registration

In the course of the registration process, your consent is obtained for the processing of the data and reference is made to this data protection declaration. The data will only be used for sending the newsletter.

2. Legal basis for data processing

The legal basis for the processing of the data after registration for the newsletter by the user is Art. 6 para. 1 lit. a DSGVO.

3. Purpose of data processing

The collection of the user's e-mail address serves to send the newsletter. The collection of other personal data as part of the registration process serves to prevent misuse of the services or the e-mail address used.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. The user's e-mail address will therefore be stored for as long as the subscription to the newsletter is active.

5. Possibility of opposition and elimination

The subscription to the newsletter can be cancelled by the user concerned at any time. For this purpose there is a corresponding link in every newsletter.

VI. Payment service providers

We use an external payment service provider through whose platforms the users and we can carry out payment transactions. The payment service provider Paymill fulfils, within the framework of contracts on the basis of Art. 6 para. 1 lit. b. DSGVO, is a secure payment method.

The data processed by the payment service providers includes the following data, such as name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract, amount and recipient information. The processing for the purpose of the transactions is required.

However, the data provided will only be processed and stored by the payment service provider. dkd does not contain any account or credit card related information.

Information from Paymill to dkd consists only of a confirmation or negative information of the payment. The purpose of this transmission is to verify identity and creditworthiness. For this we refer to the terms and conditions and data protection information of the payment service provider (https://www.paymill.com/de/datenschutz).

Payments are subject to Paymill's Terms and Conditions and Privacy Policy. We refer to the further rights of information of persons concerned.

Here are the individual tools used:

Privacy Policy E-Mail-Newsletter

By registering for the newsletter, you expressly consent to receiving newsletters via e-mail by filling out the registration form and performing the double opt-in.

The newsletters contain current topics such as current topics relating to the development and operation of the service.

This will save the recipient's name and email address. You can unsubscribe at any time via the link at the end of the newsletter.

The newsletter will be sent by "The Rocket Science Group" (USA) through the "MailChimp" service. In order to maintain the data protection level of the dkd, a contract was concluded with "The Rocket Science Group" on the basis of the EU standard contractual clauses. The dkd data (as described above) will only be transmitted to "The Rocket Science Group" and stored by "The Rocket Science Group". No other third parties will receive your data. When you register, the "MailChimp" service will send you an e-mail so that you can confirm your registration. Furthermore, the "MailChimp" service uses analysis options that are used when the newsletter is opened. Additional data, such as IP address, browser, operating system, time of retrieval and location of retrieval, are thus collected.

"The Rocket Science Group" also uses the analysis tool "Google Analytics" from Google Inc. and may include this in its newsletter. If you open your e-mail in your browser (link in the e-mail), we have no influence on the data collected there.

The legal basis is in accordance with the provisions of the Basic Data Protection Ordinance (DSGVO). We inform you that your consent to the sending of e-mail addresses is based on Art. 6 para. 1 lit. a, 7 DSGVO as well as § 7 para. 2 no. 3 and para. 3 UWG. The use of the shipping service provider "The Rocket Science Group", the performance of statistical surveys and analyses as well as the logging of the registration procedure are based on our legitimate interests pursuant to Art. 6 Para. 1 lit. f DSGVO.

We would also like to point out that you can object to the future processing of your personal data at any time in accordance with the statutory provisions of Art. 21 DSGVO. The objection may be lodged in particular against processing for direct marketing purposes.

Further information on data protection at MailChimp can be found under:

https://mailchimp.com/legal/privacy/

Privacy Policy Matomo (formerly PIWIK)

The controller has integrated the PIWIK component on this website. PIWIK is an open source software tool for web analysis. Web analysis is the collection, collection and evaluation of data on the behaviour of visitors to Internet sites. A web analysis tool collects, among other things, data on which website a person concerned came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. A web analysis is mainly used to optimize a website and for cost-benefit analysis of Internet advertising.

The software is operated on the server of the person responsible for the processing; the data protection-sensitive log files are stored exclusively on this server.

The purpose of the PIWIK component is to analyse the flow of visitors to our website. The data controller uses the data and information obtained to evaluate the use of this website in order to compile online reports showing the activities on our website.

PIWIK places a cookie on the information technology system of the person concerned. What cookies are has already been explained above. By setting the cookie, we are able to analyse the use of our website. Each time the user accesses one of the individual pages of this website, the PIWIK component automatically triggers the Internet browser on the person's information technology system to transmit data to our server for the purpose of online analysis. As part of this technical procedure, we obtain knowledge of personal data, such as the IP address of the person concerned, which among other things serves us to trace the origin of visitors and clicks.

Cookies are used to store personal information, such as access time, the location from which access originated and the frequency of visits to our website. Whenever you visit our website, this personal data, including the IP address of the Internet connection used by the person concerned, is transmitted to our server. This personal data is stored by us. We do not pass this personal data on to third parties.

The person concerned can prevent the setting of cookies by our website at any time, as already described above, by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent PIWIK from placing a cookie on the information technology system of the person concerned. In addition, a cookie already set by PIWIK can be deleted at any time via an Internet browser or other software programs.

Furthermore, the data subject has the opportunity to object to and prevent the collection of data generated by PIWIK in connection with the use of this website. To do this, the person concerned must set an opt-out cookie under the link https://matomo.org/docs/privacy/ If the person's information technology system is deleted, formatted or reinstalled at a later date, the person concerned must again set an opt-out cookie at https://matomo.org/docs/privacy/ With the setting of the opt-out cookie, however, it is possible that the Internet pages of the data controller may no longer be fully usable by the data subject.

Further information and MATOMO's (formerly PIWIK) current privacy policy can be found at https://matomo.org/docs/privacy/

Privacy Policy Youtube

We use the so-called "extended data protection mode" of the provider Youtube to integrate videos. A cookie is only stored on the respective visitor's computer when the video is played. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness. This also leads to a connection with the Google DoubleClick network. According to Youtube, no personal data is stored for playback of embedded videos with extended data protection. Starting the video could trigger further data processing. We have no influence on that. For more information on YouTube's official privacy policy, click here:

https://www.youtube.com/t/privacy_at_youtube

Privacy Policy Paymill

Payment is processed by the technical service provider Paymill GmbH, St.-Martin-Straße 63, 81669 Munich, to whom you pass on your billing data (name, address, credit card number, invoice amount, currency and transaction number) for the purpose of payment processing in accordance with Art. 6 (1) b DSGVO. Your data will only be passed on for the purpose of payment processing. For the execution of the payment Paymill GmbH forwards your accounting data on basis of the art. 6 exp. 1 lit. b DSGVO then to financial institutions, with which we have made common agreements for the fulfilment of the order described in our contract. These companies are regulated and are subject to confidentiality agreements with us and other legal restrictions prohibiting the use of the information. For more information on Paymill's handling of personal data, please refer to Paymill's privacy policy at:

https://www.paymill.com/de/datenschutz

VII. Rights of the data subject

If personal data are processed by you, you are affected within the meaning of the DSGVO and you have the following rights vis-à-vis the person responsible:

1. Right to information

You can ask the person in charge to confirm whether personal data concerning you will be processed by us.

If such processing has taken place, you can request the following information from the person responsible:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data processed;
  3. the recipients or categories of recipients to whom the personal data concerning you have been or are still being disclosed;
  4. the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
  5. the existence of a right to have your personal data concerning you corrected or deleted, a right to have processing restricted by the controller or a right to object to such processing;
  6. the existence of a right of appeal to a supervisory authority;
  7. any available information on the origin of the data if the personal data are not collected from the data subject;
  8. the existence of automated decision-making, including profiling in accordance with Article 22(1) and (4) DSGVO and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate guarantees in accordance with Art. 46 DSGVO in connection with the transmission..

2. Right to correction

You have a right of rectification and/or completion vis-à-vis the data controller if the personal data processed concerning you are incorrect or incomplete. The person responsible shall make the correction without delay.

Right to limitation of processing

Under the following conditions, you may request that the processing of personal data concerning you be restricted:

  1. if you dispute the accuracy of the personal data concerning you for a period of time that enables the data controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;
  3. the controller no longer needs the personal data for the purposes of the processing, but you do need them to assert, exercise or defend legal claims, or
  4. if you have filed an objection to the processing pursuant to Art. 21 para. 1 DSGVO and it has not yet been determined whether the legitimate reasons of the person responsible outweigh your reasons.

If the processing of personal data concerning you has been restricted, such data may only be processed - apart from being stored - with your consent or for the purpose of asserting, exercising or defending rights or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or a Member State.

If the processing restriction has been restricted according to the above conditions, you will be informed by the person responsible before the restriction is lifted.

Right to erasure

a) Duty to erase

You may request the data controller to delete the personal data relating to you immediately and the data controller is obliged to delete such data immediately if one of the following reasons applies.

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent, on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a DSGVO, and there is no other legal basis for the processing.
  3. You file an objection against the processing pursuant to Art. 21 para. 1 DSGVO and there are no overriding legitimate reasons for the processing, or you file an objection against the processing pursuant to Art. 21 para. 2 DSGVO.
  4. The personal data concerning you have been processed unlawfully.
  5. The deletion of personal data concerning you is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the data controller is subject.
  6. The personal data concerning you have been collected in relation to information society services offered pursuant to Art. 8 para. 1 DSGVO.

b) Information to third parties

If the data controller has made the personal data concerning you public and is obliged to delete it pursuant to Art. 17 para. 1 DSGVO, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data processors who process the personal data that you as the data subject have requested the deletion of all links to this personal data or of copies or replications of this personal data.

c) Exceptions

The right to erasure does not exist if the processing is necessary:

  1. on the exercise of freedom of expression and information;
  2. for the performance of a legal obligation required for processing under the law of the Union or of the Member States to which the controller is subject or for the performance of a task in the public interest or in the exercise of official authority conferred on the controller;
  3. for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 DSGVO;
  4. for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 DSGVO, insofar as the law referred to under a) is likely to render impossible or seriously impair the attainment of the objectives of such processing, or
  5. for asserting, exercising or defending legal claims.

5. Right to notification

If you have exercised your right to have the data controller correct, delete or limit the processing, he/she is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction on processing, unless this proves impossible or involves a disproportionate effort.

You have the right vis-à-vis the person responsible to be informed of these recipients.

6. Right to data portability

You have the right to receive the personal data concerning you that you have provided to the person responsible in a structured, common and machine-readable format. In addition, you have the right to pass this data on to another person in charge without obstruction by the person in charge to whom the personal data was provided, provided that

  1. processing is based on consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to Art. 6 para. 1 lit. b DSGVO and
  2. processing is carried out using automated methods.

In exercising this right, you also have the right to request that the personal data concerning you be transferred directly from one data controller to another data controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to transferability shall not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority conferred on the controller.

7. Right to appeal

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you under Article 6(1)(e) or (f) of the DSBER; this also applies to profiling based on these provisions.

The data controller no longer processes the personal data concerning you, unless he can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct marketing.

If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

You have the possibility to exercise your right of objection in connection with the use of Information Society services by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC..

8. Right to revoke the data protection declaration of consent

You have the right to revoke your data protection declaration of consent at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until revocation..

9. Automated decision in individual cases including profiling

You have the right not to be subject to a decision based exclusively on automated processing - including profiling - that has legal effect against you or significantly impairs you in a similar manner. This does not apply if the decision

  1. is necessary for the conclusion or performance of a contract between you and the person responsible,
  2. is admissible by law of the Union or of the Member States to which the person responsible is subject and that law contains appropriate measures to safeguard your rights, freedoms and legitimate interests, or
  3. with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 DSGVO, unless Art. 9 para. 2 lit. a or g DSGVO applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.

In the cases referred to in (1) and (3), the person responsible shall take reasonable measures to safeguard your rights, freedoms and legitimate interests, including at least the right to obtain the intervention of a person by the person responsible, to state his own position and to challenge the decision.

Right of appeal to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority, in particular in the Member State where you reside, work or suspect of infringement, if you believe that the processing of personal data concerning you is contrary to the DSGVO.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy under Article 78 DSGVO..

VIII. External links

1. Description and scope of data processing

The website may contain hyperlinks to other websites which are not operated or monitored by dkd. Third-party websites are not subject to this statement. The dkd is not responsible for its content or handling of personal data.

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