FAQ - Answers to frequently asked questions about Hosted Solr
In our FAQ section you can find quick and easy answers to questions about Hosted Solr.
If your question is not listed, please feel free to contact us.
General
Which third-party applications do you support?
At the moment, we support TYPO3, Drupal and Storyblok.
Nevertheless, we currently working on supporting further third-party applications.
| Third-party Application | Supported Plugin Versions | Further Informations |
|---|---|---|
| TYPO3 CMS (EXT:solr) | 12, 11.5, 11.2, 11.0 (Versions Matrix) | Website |
| Drupal 8 / 9 | Search API Solr 4.1.x | Website |
| Storyblok | Website |
How can I cancel my account?
Please use the contact form for cancelling your account.
What are the cancellation periods?
We offer you maximum flexibility! All Hosted Solr packages can be easily cancelled on a monthly basis - with just one click.
What details are there about the GDPR in relation to Hosted Solr?
Server location, certifications, data security, data processing, access protection
We operate our platform with a well-known German host that has a number of certifications (including DIN ISO/IEC 27001).
The infrastructure used exclusively by us is located exclusively in Germany and is administered directly by dkd.
With regard to data protection, the platform has been audited by the data protection officer appointed by dkd and is continuously reassessed in the event of any changes to the process.
Technically, the cores are exclusively assigned to the respective customer account and access is via https with the corresponding credentials of the SOLR core.
An exposed admin interface for SOLR is not available, meaning that communication takes place exclusively via the aforementioned channel.
Where are the server locations for the infrastructure of the hosted-solr.com platform?
Our server locations for the infrastructure of the hosted-solr.com platform are Nuremberg, Germany and Falkenstein, Germany.
The provider we use for hardware and infrastructure fulfils the legal requirements at national and European level and accordingly has a number of certifications in the area of hosting.
The specific systems and applications are exclusively supported and maintained by dkd.
What payment intervals are possible?
The standard payment frequency is monthly, but it is possible to switch to semi-annual or annual payments.
Where can I get a data processing agreement (DPA) for SOLR?
You can easily access and sign the data processing agreement (DPA) for the use of the hosted-solr.com platform in your customer account. Directly to the DPA (https://app.hosted-solr.com/de/data_processing_agreement)
Is the Solr admin panel available with a paid tariff?
Unfortunately, we do not provide our customers with the admin panel.
Is it possible to manage multiple languages through a Solr connection?
As the root form reduction in the Solr Core is optimised for one language at a time, a separate Solr Core should be used for each language.
Can schema customisations, such as the creation of custom types and fields, be made?
Schema customisations for the Solr cores are unfortunately not possible in self-service. However, we do offer individual adjustments to the schema configuration. These are made on a time and material basis, but are not persistent. If a core is deleted (which is extremely rare), the customisations would have to be carried out again.
What are the contract durations?
The contract terms are usually 30 days. From the Medium tariff upwards, we also offer 12-month contracts - this reduces the administrative burden due to fewer transfers and invoices. Please use the contact form to get in touch with us.
How can I submit a support request?
The quickest way to reach our support team is via the contact form. Simply fill out the form and we will get back to you as soon as possible.